What makes Perch Vale different?

Perch Vale is an independent fragrance studio creating handcrafted candles, room mists, and solid perfumes in small batches.

Inspired by fragile habitats, each collection captures a distinct sense of place through thoughtfully composed fragrances. We believe in mindful consumption, intentional craftsmanship, and giving back to the natural world that inspires us.

Are your products handmade?

Yes. Our products are handcrafted in small batches, allowing us to pay close attention to quality, consistency, and detail.

Subtle variations in appearance may occur, reflecting the nature of small-batch production.

How does Perch Vale give back to nature?

Perch Vale is a proud member of 1% for the Planet, reflecting our commitment to supporting environmental causes.

Through this membership, we commit to donating at least 1% of annual sales to approved environmental partners.

Every purchase helps us contribute to protecting the natural world that inspires our collections.

Where do you ship?

We currently ship within Canada.

Available shipping destinations and rates are displayed at checkout.

How long does it take to process an order?

As an independent, small-batch studio, we carefully prepare each order before shipment.

Estimated processing times are displayed at checkout or in the relevant product listing.

Please note that processing time does not include shipping transit time.

How much does shipping cost?

Shipping costs are calculated at checkout based on your order and delivery destination.

Any available shipping promotions will be displayed before you complete your purchase.

Will I receive tracking information?

Tracking information will be provided by email when a tracked shipping service is used.

Please allow time for the carrier to update the tracking status after your order has been dispatched.

What if my package arrives damaged?

We're sorry if your order arrives in less-than-perfect condition.

Please contact us as soon as possible with your order number and clear photographs of the damaged product and packaging.

We'll review the issue and work with you toward an appropriate resolution.

What if my package is lost or delayed?

Delivery delays can occasionally occur due to carrier operations, weather, or other circumstances beyond our control.

If your package appears significantly delayed or lost, please contact us with your order number so we can help investigate.

Can I return or exchange my order?

Due to the personal nature of our fragrance products, we may be unable to accept returns of opened or used items for a change of mind.

For unopened items, please refer to our current Return & Refund Policy for eligibility and instructions.

If your order arrives damaged, defective, or incorrect, please contact us so we can review the issue and provide an appropriate resolution.

Can I cancel or modify my order?

If you need to make changes, please contact us as soon as possible.

We'll do our best to accommodate your request before your order has been processed or dispatched.

Once an order has shipped, changes or cancellations may no longer be possible.

What if I receive the wrong item?

If you receive an incorrect product, please contact us with your order number and a photograph of the item received.

We'll review the issue and arrange an appropriate resolution.

What products do you offer?

Our collection includes handcrafted scented candles, room mists, and solid perfumes, each inspired by a distinct natural habitat.

We also offer thoughtfully curated gift sets for those who wish to explore or share our fragrances.

Are your products made with natural ingredients?

We thoughtfully select ingredients based on their quality, performance, and suitability for each product.

Our fragrances may contain a combination of essential oils and fragrance oils to achieve balanced, distinctive scent profiles.

We believe in transparency and responsible formulation rather than suggesting that natural ingredients are inherently safer.

Are your products suitable for sensitive individuals?

Fragrance sensitivity varies from person to person.

If you have known sensitivities or allergies, we recommend reviewing the product information carefully and performing a patch test before using our solid perfumes.

Discontinue use if irritation occurs. Our products are not intended to be hypoallergenic.

Why does my product look slightly different from the photos?

Because our products are handcrafted in small batches, subtle variations in colour, texture, and finish may occur.

These differences are part of the character of handmade products and generally do not affect their intended performance.

However, significant damage or functional issues are not considered normal variations.

Why does my wooden wick develop a blackened tip?

Wooden wicks naturally develop a charred tip during burning.

Once your candle has cooled completely, gently remove the charred portion and trim the wick to approximately 1/8 inch (3 mm) before relighting.

Regular trimming helps maintain a steady flame and reduces excessive smoke.

Wooden wicks naturally char as they burn. Once cooled, gently remove any loose char before relighting, taking care to keep the wax free of debris.

Why does my candle look uneven after burning?

Soy wax naturally changes in appearance as it melts and solidifies.

After cooling, the surface may appear slightly uneven, textured, or rippled rather than returning to its original smooth finish.

This is a common characteristic of soy wax and generally does not affect the candle's quality or performance.

Why does my candle have white patches or frosting?

Frosting is a natural characteristic of soy wax and may appear as pale or crystalline patterns.

It can develop due to temperature changes or the natural crystallization of the wax.

Frosting is cosmetic and does not typically affect fragrance or burning performance.

Why does my wooden wick sometimes go out?

Wooden wicks may struggle to stay lit when excess char accumulates or the wick is not properly maintained.

Allow the candle to cool completely, gently remove the charred portion, and ensure the wick is trimmed to approximately 1/8 inch (3 mm).

If your candle continues to extinguish unexpectedly, please contact us so we can help.

How can I prevent candle tunneling?

For best results, allow the melted wax to reach close to the edges of the container during each burn, particularly the first.

Avoid repeatedly extinguishing the candle after very short burns, as this can contribute to tunneling.

Never burn your candle for more than four hours at a time.

Why does my candle produce smoke?

A small amount of smoke may occur when lighting or extinguishing a candle.

Excessive smoking can result from an overly long wick, accumulated char, or drafts.

Keep the wick properly trimmed and burn your candle away from moving air.

If excessive smoking persists, extinguish the candle and contact us.

When should I stop burning my candle?

Stop using your candle when approximately 1/2 inch (12 mm) of wax remains at the bottom of the container.

Always burn candles on a stable, heat-resistant surface, away from flammable materials, children, and pets.

Never leave a burning candle unattended.

How should I use my room mist?

Our room mists are designed to refresh indoor spaces with a gentle fragrance.

Shake gently if directed on the product label and spray into the air, away from your face and body.

Avoid spraying directly onto skin, pets, delicate fabrics, polished surfaces, or open flames.

Always follow the instructions provided with your product.

Can I use room mist as a body perfume?

No. Our room mists are formulated for ambient fragrance and are not intended for direct application to skin.

For personal fragrance, explore our solid perfume collection.

How do I apply solid perfume?

Gently glide a clean fingertip across the surface of the solid perfume and apply a small amount to pulse points, such as the wrists or neck.

Allow the fragrance to settle naturally against your skin.

Avoid applying to broken or irritated skin, and discontinue use if irritation occurs.

Why does my solid perfume smell different on my skin?

Fragrance develops differently depending on individual skin chemistry, body temperature, and environmental conditions.

A scent may also evolve over time as different fragrance notes become more noticeable.

These subtle differences are part of the personal fragrance experience.

How should I store my products?

Store all Perch Vale products in a cool, dry place away from direct sunlight and excessive heat.

Keep lids and caps securely closed when not in use.

For best results, avoid leaving solid perfumes in hot vehicles or other high-temperature environments.

Do you offer gift sets?

Yes. Our thoughtfully curated Duo and Trio Sets bring together handcrafted fragrances inspired by fragile habitats, making them ideal for gifting or personal discovery.

Do you offer gift wrapping?

We currently do not offer gift wrapping services. However, every order is carefully packaged with attention to presentation and protection, reflecting our commitment to thoughtful craftsmanship.

Can I choose different fragrances for my gift set?

Available fragrance combinations and customization options are displayed on each gift set's product page.

Do you offer custom or bulk orders?

We welcome inquiries about special occasions, corporate gifting, and larger orders. Please contact us with your requirements, preferred products, quantities, and timeline. Availability depends on our production capacity.